Did you know that as many as 60% call centers are not optimized to effectively upsell and cross-sell? Imagine all the revenue you are losing by not reaching your true potential. However, when you work with us, we give you a team of trained upsellers and cross-sellers who will work on your sales as you allocate your resources to handle other important core competencies. This collaborative effort will help your business attain new heights!
So what are you waiting for? Give us a call at 833-333-5030 and discuss your requirements with us. Our cross selling and upselling services are available in all fifty states across the country.
CROSS-SELLING AND UPSELLING
Cross-selling and upselling are telemarketing techniques that require experience and care. Cross-selling is when a call center agent informs the caller on the line about related products and services, other than the ones he is already trying to avail. Upselling, on the other hand, happens when the telemarketing agent notifies the customer of a similar product and service, but with greater value.
Not many agents know this but upselling and cross-selling are incredibly sensitive subjects that must be broached with great care. Our team of trained experts know exactly how to navigate their way through the conversation and make a suggestion naturally to the customer on the phone, without them ever realizing that it is an attempt to cross-sell or upsell.
If you want to reduce your costs and increase your profit margins, then you need to talk to us at 833-333-5030 so that Call Center BPO can devise an effective strategy for you.
Benefits of Outsourcing Cross-Selling and Upselling
Here is why you should consider outsourcing these sale aspects, if you haven’t done that already.
- Focus on your core competencies like decision making, supply chain, planning, business development, marketing etc.
- Grow your customer base by leaving them in the safe hands of trained professionals who know how to handle your customer service requests and also upsell/cross-sell your products and services.
- Improve your sales efficiency with the help of skilled call center agents who are highly proficient in upselling and cross-selling your product and services.
- Gain access to advanced technologies and infrastructure without bearing its high costs
- Generate larger and steadier revenue with minimal investment. Cross-selling and upselling are modern day telemarketing techniques that can increase profits and savings significantly.